At GoalsAds, customer satisfaction is our top priority. Please review our return and refund policy to understand how we handle returns, exchanges, and refunds.
General Return and Refund Guidelines
- Returns and refunds are available for standard products within 30 days of delivery.
- All returned items must be unused, in their original packaging, and in the same condition as when received.
- A valid proof of purchase is required to process returns or refunds.
Non-Returnable and Non-Refundable Items
- Customized Products: Custom-printed or personalized products are non-returnable and non-refundable once the printing process has begun. Please review your design and specifications carefully before confirming your order.
Return Process
- Initiate a Return: Contact us through our online contact form to request a return authorization. Include your order number and reason for the return.
- Prepare the Item: Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the Item: Return the package using the provided shipping label or via your preferred courier. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process
- Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method. Please note that processing times may vary depending on your financial institution.
Exchanges
- If you need a different size, color, or product, exchanges are available for standard items within 30 days of delivery. Customized products are not eligible for exchanges after the print process has begun.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery. Include photos of the damage or defect for a quicker resolution. We will provide a replacement or issue a refund at no additional cost.
Contact Us
For questions about our return and refund policy or to initiate a return, please reach out to us through our online contact form.
Thank you for choosing GoalsAds. We appreciate your understanding and cooperation in following our return and refund policy.